Solidroad Inc., a Dublin-based startup building AI software to evaluate and coach customer service agents, has raised $25 million in a Series A round led by Hedosophia Services Ltd.
Founded by Mark Hughes, the company develops tools that assess customer interactions across both human agents and AI systems, then deliver personalized coaching in real time. The funding comes as companies face growing pressure to maintain service quality while expanding AI use in customer support.
Solidroad said it will use the new capital to expand its product capabilities and grow its workforce. The round signals continued investor interest in startups building infrastructure to monitor and improve the performance of hybrid human and AI customer service operations.
Founded by Mark Hughes, the company develops tools that assess customer interactions across both human agents and AI systems, then deliver personalized coaching in real time. The funding comes as companies face growing pressure to maintain service quality while expanding AI use in customer support.
Solidroad said it will use the new capital to expand its product capabilities and grow its workforce. The round signals continued investor interest in startups building infrastructure to monitor and improve the performance of hybrid human and AI customer service operations.