Bristol-based startup Narwhal Labs has secured £20 million in funding from UK investors to support the growth of its autonomous communications platform, DeepBlue OS. The funding round includes participation from Jonathan Swann, a former director at CFC Underwriting. The company plans to use the capital to expand the platform and increase its reach within the middle market.
DeepBlue OS is designed to manage inbound and outbound communications across voice, SMS, email, and WhatsApp. By utilizing agentic AI, the platform automates workflows such as lead qualification, appointment booking, and document processing without human intervention. The technology is built with a focus on regulated industries, holding ISO 27001 and SOC 2 certifications to ensure compliance with data protection and audit requirements.
Unlike traditional enterprise AI models that often require extensive setup and high upfront costs, Narwhal Labs delivers its software as a utility. Customers are charged based on usage rather than long-term commitments. The platform is currently capable of operating in over 50 languages, aiming to provide scalable AI infrastructure to both government entities and private enterprises.
DeepBlue OS is designed to manage inbound and outbound communications across voice, SMS, email, and WhatsApp. By utilizing agentic AI, the platform automates workflows such as lead qualification, appointment booking, and document processing without human intervention. The technology is built with a focus on regulated industries, holding ISO 27001 and SOC 2 certifications to ensure compliance with data protection and audit requirements.
Unlike traditional enterprise AI models that often require extensive setup and high upfront costs, Narwhal Labs delivers its software as a utility. Customers are charged based on usage rather than long-term commitments. The platform is currently capable of operating in over 50 languages, aiming to provide scalable AI infrastructure to both government entities and private enterprises.